Get in Touch With Us

Got a question about a sweepstakes casino we've covered, spotted something that needs updating, or want to suggest a platform for us to look at? This page explains how to reach us and what kind of enquiries we can help with.

How to Send Us a Message

Email is the best way to get in touch. Write to us at [email protected] and a member of our team will read your message personally. We don't rely on automated replies, so it may take a little time to get back to you, but every enquiry is reviewed.

If you can, tell us upfront what your message is about — a redemption question, a correction, feedback on a review, or something else. It helps us route your message and reply with something useful rather than a generic answer.

What We Can and Can't Help With

We're an independent site that compares and reviews social casinos and sweepstakes casino platforms, including how quickly different operators process Sweepstakes Coins redemptions. That means we can talk about our own content, our research process, and the general workings of the sweepstakes model. Here's where we're useful — and where we're not:

• Questions about our reviews — Ask us why an operator ranks where it does, or what a specific welcome offer actually involves.
• Corrections — If a redemption threshold, eligible-state list, or offer detail on our site looks out of date, let us know. These details change often and we want to keep listings accurate.
• Suggestions — If there's a sweepstakes casino you'd like us to research and potentially cover, tell us the name and why it caught your attention.
• Site feedback — Anything unclear, broken, or missing on the site itself.
• What we can't do — We're not able to access, manage, or troubleshoot your account on any operator's platform. Issues with a redemption, a locked account, identity verification, or a missing bonus need to go directly to that operator's own support team, since we have no visibility into individual player accounts.

Account Issues, Redemptions and Verification

Because we review platforms rather than operate them, we can't step in on account-specific matters. If you're waiting on a Sweepstakes Coins redemption, need to submit identity verification documents, or have a dispute about a bonus, the fastest route is the support channel listed on that operator's own site — usually found in their help center or account settings. We can, however, help explain in general terms how redemption thresholds, KYC checks, or eligibility rules tend to work across the industry, so feel free to ask.

Before You Write In About a Specific Platform

A few things help us help you faster:

• Which operator or offer your question relates to.
• Whether your question is about our review content or about your own account with that operator (see the note above on account issues).
• Your general location (state), if the question relates to eligibility — availability for sweepstakes casinos varies by state and changes over time, so this context matters.

We won't ask for sensitive account details, passwords, or identity documents through this contact form — never send those to us, as we have no way to use them and no reason to ask for them.

Why Reader Input Matters Here

Sweepstakes casino terms shift regularly: welcome offers change, eligible-state lists get updated, and redemption processes evolve. We aim to keep our comparisons current, but reader reports are one of the ways we catch things that have moved since we last checked. If something you experienced doesn't match what we've published, we want to hear about it so we can look into it.

If you're weighing up options for play outside standard state-licensed platforms, you might also find our page on trusted non-GamStop casinos in the UK relevant, though note that covers a different market and legal framework than U.S. sweepstakes casinos.

A Note on Response Times

We aim to respond within a couple of working days, though this can stretch during busier periods. There's no need to send multiple follow-ups in quick succession — your message is in the queue and will get a reply.

Thanks for taking the time to reach out. Whether it's a correction, a question, or a suggestion for what we should cover next, your message helps us keep this a more useful resource for other readers comparing sweepstakes casinos.